BMC Remedy OnDemand is delivered as cloud-based software as a service to manage IT services anywhere, anytime. The Remedy suite’s full functionality are ported into a SaaS model, including ITIL processes, service desk workflow and service level management capability
It is a service approach that IT organizations are considering for meeting their IT service management needs. With a SaaS model, IT organizations can focus their staff and infrastructure on high-priority activities and initiatives while still enjoying access to IT service management productivity solutions. They can achieve these benefits without having to invest their own resources in the systems or in the management and upgrading of the applications.
BMC provides the best cloud, mobile and social solutions for managing today’s consumerized enterprise IT . In a nutshell, BMC customers are keeping their on-premise software suites, but expanding their licensed seats via SaaS