BMC Service Management

Business Service Management (BSM) is a dynamic method for linking key IT services to the goals of the Business. BSM creates a flexible infrastructure for the delivery of IT Services to the business. The outputs of BSM can be tailored to represent the information from several perspectives (i.e. consumer, IT owner, Business owner, management). BSM is also able to support the requirements of different roles within IT and Business organizations to facilitate delivery of quality IT services and total control of costs. The entire BSM model is supported by a Configuration Management Database (CMDB), which is kept current through effective IT Service Management processes. BMC ITSM is the No. 1 choice for ITIL-aligned service management processes. Reduce complexity and make customer support, change, asset, and request management a seamless integrated process.

The BSM Blueprint is closely aligned to the fundamentals of Service Management as laid out in the ITIL framework.

We at Intelegencia are IT solution Provider on:

Technology Advisory, Managed Services, Industry Focused Solutions, Cloud Solutions, Mobile Solutions, BMC Remedy Services

Intelegencia assist you in establishing solutions that meet customer goals. Our job is to help you make the right choices for business needs and to implement those choices as economically and quickly as possible with the least disruption and not a solution that is inflexible

Goals and Benefits:

• Provide common Service desk platform to achieve solutions for enterprise and government customers
• Reduce operating cost by consolidating the existing solutions and integrating with the standardized solution sets
• Minimal CAPEX for enterprise and government customers seeking Service Desk Solutions
• Reduce Implementation cost, with limited enhancements to out-of-the-box tool functionality and reuse components
• Ensure scalability to support future implementations, due to increase number of users

With us, will be able to:

• Increase staff productivity and consistency by automating processes, policies, and tasks.
• Enhanced and consistent customer service with highly available operating Service Desk tool and disaster recovery environments.
• Reduce IT Management costs while addressing rapid growth in customers with highly scalable environment.
• Drive and improve services to the business.
• Optimized the use of tools and improved operational efficiency by replacing multiple systems and processes with BMC ITSM suite of application and standard processes.
• Reduce IT support costs through self-service call-deflection .
• Keep IT staff "connected" with a pre-configured, easy-to-use solution optimized for handheld devices.
• Eliminated additional investments and integrations with BMC Atrium (CMDB) as physical asset repository

Our BMC Remedy Services: we are one stop provider of IT services, Consulting/Professional Services, Training and Support.

Our Professional Services includes:

• Solution designing
• Custom application development – Remedy ARS
• Install/Configure/customization of ITSM Suite of products
• Data migrations and Upgrades
• API and Web service based Integration( LDAP, BPM, Netcool etc)
• B2B Integration
• Reporting
• Performance tuning
• License Management and cost optimization

Our IT Services and Support are available on:

BMC Service Support

• BMC Remedy ITSM suite
• BMC Remedy Service Desk
• BMC Remedy Change Management
• BMC Remedy Service Level Management
• BMC Remedy Asset Management
• BMC Remedy Knowledge Management
• BMC Remedy Service Request Management

BMC Foundation

• BMC Remedy AR System
• BMC Atrium CMDB
• BSM Dashboards and Analytics

BMC Cloud Lifecycle Management

• Implementation and On-boarding
• Integration
• Customization / Development
• Application Administration
• Consulting
• Software Testing

BMC Proactive Net Performance Management

• Capacity Optimization
• Performance Management
• Event and Impact Management

Trainings: We provide custom Trainings on all above mentioned BMC BSM modules.

For more information on BMC Remedy, please contact one of Intelegencia Business Consultants at or email us at  sales@intelegencia.com

Please let us know how we may be able to partner with you to meet your business objectives and challenges.