Customer Care

Contact Center is an important channel for organizations to connect with their end customers. Companies leverage their Contact Centers to not only resolve customer challenges, but to also increase loyalty, customer satisfaction and to improve revenue through cross-sell/up-sell programs. Contact Centers are no longer considered cost centers and many organizations are implementing new processes to convert their in-bound and out-bound Contact Centers into revenue centers.

The objective of Intelegencia's Customer Care group is to collaborate closely with our clients to analyze, assess and improve end-user customer experience with a focus on Contact Centers.

Intelegencia Customer Care advisory teams work with our clients to ensure that:

• Contact Centers are established efficiently where operational success and effectiveness are measured using KPIs (Key Performance Indicators)
• Technology solutions used by Front and Back Office teams are adequate for Contact Center teams
• Contact Center staff is well-trained, tooled and there are on-going business processes to ensure an on-going coaching and training environment
• Contact Center is staffed at an optimal level with relevant skillsets while taking into account peaks and valleys of monthly call volumes and to achieve the desired Service Level

Intelegencia Customer Care Advisory group is made up of SMEs (Subject Matter Experts) who have come from some of leading global firms such as Convergys, Vertex, Amdocs and Accenture bringing together diverse expertise and operational best practices. Intelegencia Customer Care Advisory teams not only provide objective insights and recommendations roadmap, but they also operationalize the prescribed implementations.

For more information or to learn more about our Customer Care please contact us at or email us at  sales@intelegencia.com

Please let us know how we may be able to partner with you to meet your business objectives and challenges.