Contact Center is an important channel for organizations to connect with their end customers. Companies leverage their Contact Centers to not only resolve customer challenges, but to also increase loyalty, customer satisfaction and to improve revenue through cross-sell/up-sell programs. Contact Centers are no longer considered cost centers and many organizations are implementing new processes to convert their in-bound and out-bound Contact Centers into revenue centers.
The objective of Intelegencia's Customer Care group is to collaborate closely with our clients to analyze, assess and improve end-user customer experience with a focus on Contact Centers.
Intelegencia Customer Care Advisory group is made up of SMEs (Subject Matter Experts) who have come from some of leading global firms such as Convergys, Vertex, Amdocs and Accenture bringing together diverse expertise and operational best practices. Intelegencia Customer Care Advisory teams not only provide objective insights and recommendations roadmap, but they also operationalize the prescribed implementations.
For more information or to learn more about our Customer Care please contact us at or email us at email@example.com