Managed Services

Intelegencia Managed Technology Services group offers a variety and broad portfolio of services with the main objective to help our clients ensure business continuity. Our clients are able to take advantage of our scale, our distributed support model and our ability to rapid deploy a team of SMEs (Subject Matter Experts) across technologies and platform.

Intelegencia offers the following Managed Technology Services:

• Application Maintenance: Intelegencia's application maintenance services enable you to get the best out of your existing IT applications. These services span offshoremaintenance and enhancement and are delivered using our Distributed Delivery Model. We use our knowledge management tools to enhance the life of your systems and to ensure that they evolve with your business, reduce system downtime. Our support helps you focus on more strategic initiatives by minimizing the time spent on routine activities.
• Application Development & Modernization: Intelegencia's application development services help you address evolving business and technology challenges by defining, designing and building applications tailored to meet your business requirements. Our application modernization services help modernize legacy systems to enhance flexibility, mitigate risk, minimize disruption and lower costs. We enable you to address legacy system issues such as multiple technology platforms, high cost of maintenance, unsupported systems, shrinking employee expertise, lack of integration and web capabilities..
• Packaged Application Services Pre-packaged business applications from leading product vendors provide best-in-class business processes. This facilitates cutting-edge technologies for evolving a comprehensive IT landscape for your enterprise. Intelegencia provides the technology expertise backed by deep industry knowledge to successfully execute and provide on0going business agendas with robust IT strategy initiatives.
• Testing Services:Intelegencia Testing Services provide our client with a reliable testing strategy and operational support. We provide a multi-disciplinary testing team that helps transform operations and enhance the user experience. Intelegencia Test and QA Lab provide the following Testing Services:
• • Functional Testing
  • Regression Testing
  • Automation Testing
  • Security and Validation Testing
  • Cross Domain and Vertical Testing

Infrastructure Management Support:

Intelegencia's Infrastructure Management Support services include the following:

• Application Operations: Includes 24x7 monitoring of applications for availability/performance/capacity, batch monitoring/management. Application service desk includes incident management activities such as incident recording, initial investigation of issues, tracking and escalation management and closure, user administration and service reporting
• Production Support: Involves a detailed analysis of incident, incident resolution and problem management activities such as trend analysis, root cause analysis, known error establishment, creation of RFC and break fixes excluding code changes
• Release and Change Support:Comprises setting up of various test environments, release/change activities such as release coordination, emergency releases, build and code deployment, managing release calendar and configuration management/SCM tool administration
• Middleware Product Support: Includes product administration activities such as monitoring, user administration, application deployment, patch management and configuration management for application infrastructure: Web servers/application servers, messaging infrastructure, content management and DW/BI tools

For more information on Managed Services, please contact one of Intelegencia Business Consultants at or email us at  sales@intelegencia.com

Please let us know how we may be able to partner with you to meet your business objectives and challenges.