Embracing Customer Service
Creating Confidence and Building
Customer’s Loyalty

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Customer Service

Intelegencia’s customer service is a successful culmination of People, Process and Technology - Involving Customers, Agents, Quality Analysts all working together to create efficiency in unique and challenging ways possible.

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Back Office

With proven capabilities and in-depth expertise, Intelegencia's Back Office portfolio consists of Customer Service (Voice/Non-Voice), Tech Support, Human Resource Management, Catalog Management and more...

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Transcription

Intelegencia’s transcription team makes sure that interactive and intuitive IVRs become a possibility. Our transcription analysts are trained and experienced in accurately capturing all the sounds, utterances and ambient noises that makes the Virtual Assistant lesser virtual and more real.

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Data Entry

Intelegencia’s Data entry team works with a belief that every interaction, no matter indirect, has the capability to strike a chord. Being the back bone to the Front Office and Customer Service teams, our Data team has its task cut out as far as getting entries spot on.

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Our BPO

Intelegencia's BPO model stands for trust, timely delivery and a proven track record. Our multiple centres give to our clients the advantage of calling at their nearest place, helping them save precious money and valuable time. Powered by capable representatives, data entry operators, account managers, back office staff and staff accountants, our BPO team makes it a point to find out a solution to all issues that clients come to us with.

Intelegencia does this through Voice, Non-Voice and Technical Support, all having multi-layered facets that help deliver customer service that is complete in all ways. For almost a decade now, the company has been setting new standards in customer service with almost 300 employees spread across its offices in India, USA, Ireland, the Middle East and the latest office having been opened in the Philippines.

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What Do Our Clients Say

The Work They Have Done With The At-Risk Program Has Added Tremendous Value

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