e-Com Analyst

Job Description

Position: Analyst & e-Com Specialist

Experience Range: 2.5  to  4 years (Min. 2.5 relevant)

Location: Noida

Shift: US shift, 5:30 PM to 2:30 AM IST

 Position Overview:

 This position will be responsible for running analysis and reporting on key components of our eCommerce company on a daily, weekly and monthly basis. This position will help maintain targets and metrics for the success for selling online. The position will also work with the project manager to learn and implement new processes as they become needed. Lastly, this position will be responsible for monitoring issues/errors in our systems/marketplaces and resolving them in a timely manner.

  

Key Skills:

  • e-Com experience.
  • Strong relevant exp. on Zendesk, Amazon & eBay selling (Mandatory)
  • Strong reporting skills on spreadsheets (Excel mandatory)
  • Time-bound monitoring and resolution of issues.

 

Responsibilities & Duties: 

  • Utilize internal Reports to identify issues and alert the team 
  • Monitor help desk ticketing system and fix issues that are found 
  • Serve as a backup to the fulfillment department when personnel are out 
  • Troubleshoot marketplace metrics & collaborate on how to improve them 
  • Help write & improve internal processes

 

Required Qualifications: 

  • Highly organized and process oriented 
  • Strong English writing skills 
  • Selling on Amazon & eBay experience 
  • Advanced Excel skills 
  • Curious & Inquisitive mind 
  • Willingness to learn and constantly improve

 

 

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