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Email Support Agent

Exp. Range 1 - 3 years

Location Noida/Kochi/Remote

Qualification • Highly organized and process oriented • Strong English writing skills • Selling on Amazon & eBay experience • Advanced Excel skills • Curious & Inquisitive mind • Willingness to learn and constantly improve

Job Timing Evening Shift (7:00 PM to 4:00 AM)

No. of Positions 10

About the role

This position will be responsible for running analysis and reporting on key components of our eCommerce company on a daily, weekly and monthly basis. This position will help maintain targets and metrics for the success for selling online. The position will also work with the project manager to learn and implement new processes as they become needed. Lastly, this position will be responsible for monitoring issues/errors in our systems/marketplaces and resolving them in a timely manner.

Key Skills

  • e-Com experience.
  • Excellent comm skills (Especially written) and email etiquette, polite customer service attitude
  • Strong relevant exp. on Zendesk, Amazon & eBay selling (Mandatory)
  • Strong reporting skills on spreadsheets (Excel mandatory)
  • Time-bound monitoring and resolution of issues.

Responsibilities and Duties

  • Utilize internal Reports to identify issues and alert the team
  • Monitor help desk ticketing system and fix issues that are found
  • Serve as a backup to the fulfillment department when personnel are out
  • Troubleshoot marketplace metrics & collaborate on how to improve them
  • Help write & improve internal processes

 

Working at Intelegencia

Want to help our clients build and execute amazing solutions to accomplish their goals and vision? Are you interested in working from home with some of the best talent in the industry? Then Intelegencia is just the place for you!
Intelegencia encourages and promotes a remote-work culture. If you are a good fit for the role, you will be a great asset to our team, no matter where you choose to work from. Yet, having overlap with your team is critical when working in a global distributed remote team. Hence, Intelegencia requires all team members to be flexible in their work hours. In addition, reliable high-speed internet is a must.

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