Customer Service Specialist

Job Description

Returns/Case Specialist (Open to work in US Shift 9:00 AM to 6:00 PM EST)

Excellent communication skills and experience on Returns is a must!

   Amazon Returns: Analyze return reason, determine if customer error, listing error or supplier error. Provide appropriate next steps including escalated to lead, following up with supplier or proving RMA to customer.

 Ebay Returns: Analyze return reason, determine if customer error, listing error or supplier error. Provide appropriate next steps including escalated to lead, following up with supplier or proving RMA to customer.

 Ebay Requests: Analyze customer request and provide appropriate action including providing tracking info, assisting with issues, following up with suppliers and escalating to lead.

 Ebay Cases: Alert management to needed steps and action based on their direction.

 Keep a log of open eBay returns and status. This log will be shared daily with management and actions will be taken based on their direction.

 

  Qualifications: 

  • Must have solid experience (minimum 2 years of continuous experience) in customer service voice, email and chat, especially in Returns cases.
  • Excellent English communicator and possesses high typing skills. 
  • Possesses a personal commitment to provide world-class customer service. 
  • Must have advanced Computer skills, including but not limited to - MS-Office products, especially Excel and Word; Zendesk (or similar tool), Amazon or eBay experience is mandatory. 
  • Must be able to proof read own work. 
  • Zero to minimal training needed, must be ready to hit the ground running. 
  • Must have excellent attention to detail. 
  • Must be Resourceful and able to learn independently. 
  • Very knowledgeable and comfortable using different customer interaction channels (Phone, email, chat, social media etc.) 
  • Has a positive personality

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