Scrum Master

Job Description

Job Title: Scrum Master

Division/Department:  R&D

Location: Charlotte or Winston-Salem, North Carolina

Job Description

As a Scrum Master you will lead one or more SCRUM teams contributing features and functionality.  You will be responsible for ensuring that the teams are high performing with respect to Agile/SCRUM guidelines and best practices in a scaled agile framework.  You will also be called upon to be an active contributor to driving adoption and continuous improvement of Agile/SCRUM across the organization.



  • Lead day to day execution of activities of one or more scrum teams
  • Collaborate and coordinate with other SCRUM masters in a multiple agile team environment
  • Ensure full end to end delivery of features from inception through to solution testing and release
  • Collaborate with Product Management to turn the roadmap vision into reality
  • Facilitate technical discussions with Architects to resolve technical challenges the team encounters
  • Facilitate daily standups with team, including stakeholders
  • Facilitate sprint planning sessions and provide sprint commitment updates to Business, including comprehensive use of KPIs
  • Facilitate retrospective meetings and track actions to closure
  • Work with Product Owner to prioritize product backlog
  • Assist development team and BAs/TPOs to refine product functionality and product backlog user stories
  • Adopt a tenacious approach to delivery, ensuring agreed scope is delivered
  • Radiate team communications and impediments to release and programme-level teams
  • Communicate progress, raise risks or issues to Product Owners, Management and Stakeholders as necessary
  • Shield team from external influences not relevant to current sprint work
  • Facilitate continuous improvement both in the delivery effort and implementation of agile practices in the organisation
  • Coach and mentor the other Scrum Masters in order to promote a strong Centre of Excellence with consistency in practice and results


Required Experience

  • Experience working with globally distributed teams
  • Must be able to work in a fast paced environment
  • Experience in stakeholder management, negotiation and communication
  • Ability to function as Scrum Master for multiple projects
  • Ability to identify risks or issues during the sprint and help the team in resolution of issues which impede progress.
  • Good exposure on sizing techniques used in agile process (Story Points)
  • Ability to improve team maturity levels in understanding process and improving productivity in terms of velocity
  • Ability to train or educate team on agile process
  • Strong coaching skills and experience in mentoring other Scrum Masters
  • Exposure in using Agile Life Cycle Management tools like JIRA and recognize the importance of such tools in driving success
  • Use of KPIs as part of team management, stakeholder comms and continuous improvement
  • Knowledge management tools such as Sharepoint, Confluence etc.


Preferred Experience

  • 3+ years as a project manager in an application development environment
  • Experience in Healthcare domain
  • Working knowledge of general technologies, architecture and trends



  • Good communicator with excellent planning and execution skills
  • BS or MS in Computer Science or other related field
  • Most recent 2+ years as a Scrum Master in an application development environment
  • Must be a Certified Scrum Master

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