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Technical Support Specialist_Linux (Male candidates only)

Experience Required: 3-5 years

Location: NOIDA (WFO)

Qualification: Certificate from college or technical school

Job Timing: 6:30 PM- 3:30 AM (Male candidates only)

No. of Positions: 1

JD-Technical Support Specialist_Linux

Exp: 1-3 years

Education and Experience: Certificate from college or technical school; or 1-year related experience  and/or  training;  or  equivalent combination of education and experience

Required Knowledge, Skills and Abilities:

  • Sound technical  knowledge  of  basic networking principles and wireless networks
  • 6 months of experience working & administrating (patches, scripting & network administration) with Linux
  • 3 years of technical customer support experience in a Help Desk or Technical Support Environment. Preferred knowledge of and   experience   with  technical   support, microprocessor, digital and basic analog circuitry, & network principle
  • 1 year of experience supporting Software & Windows Operating Systems
  • Database administration experience  (PostgreSQL preferable)
  • Experience with server and workstation hardware.
  • Knowledge of basic MS Access, SQL & Windows Server 2008-2016
  • Familiar with  proper  phone  etiquette  with  effective listening skills
  • Possess an understanding  of  microprocessor  &  moderately complex digital and basic analog circuitry to the modular/component level

Principal Duties and Responsibilities:                  

  • Provide customer support and technical issue resolution via phone, email, web and other electronic mediums
  • Provide remote user training to new and existing customers
  • Provide feedback on improvement opportunities based on current product behavior reported from customers
  • Diagnose and configure customer equipment, software, and servers
  • Provide high-level customer service in all situations
  • Communicate technical terms in a non-technical format that our customers can understand for troubleshooting purposes
  • Provide support and assistance on other service activities
  • Follow workplace operating and environmental, health and safety procedures and guidelines
  • Assists in the development of and contributes to future training documentation as required
  • Coach, mentor, train and provide support for other technical support staff so they provide proper troubleshooting & resolutions to customers

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