Exceptional Customer Support Always

Overview

At Intelegencia, we deliver PCI DSS-certified customer support services and solutions tailored to your industry. Our services ensure:

Seamless Experiences: Multichannel support (voice, email, chat, social) with rapid resolution.
Secure Transactions: Compliant handling of sensitive data, including payment verification.
Revenue Growth: Sales, telemarketing, and marketplace expertise to boost conversions and retention.

Our Customer Support Services Improve Customer Experience Everyday

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Inbound & Outbound Support

Full-spectrum support for e-commerce, healthcare, finance, and more, with immersive product training for agents.

24/7 multilingual assistance
Tailored outbound retention campaigns
Industry-specific expertise

Email & Live Chat Support

Fast, accurate responses to enhance satisfaction and drive conversions.

Structured email ticketing
Real-time chat resolution
Brand-aligned communication

Marketplace Support (Amazon, eBay, Walmart, etc.)

Protect seller ratings with platform-specific response management.

Turnaround time compliance
Review & dispute resolution
Performance metric optimization

Sales & Telemarketing Support

Fuel pipeline growth with strategic lead nurturing and closing.

Upselling/cross-selling
Cold Calling 2.0 techniques
Lead qualification & handoff

Social Media Support

Guard your brand reputation with 24/7 engagement across platforms.

Crisis management
Audience engagement
Response time SLAs

Technical Support (Tier 1–3)

Expert client support and troubleshooting for software, hardware, and cross-industry tech challenges.

Helpdesk ticketing
Escalation protocols
Customer education

Why Intelegencia?

24/7 Uninterrupted Support

At Intelegencia, our commitment to round-the-clock customer support goes beyond just staffing agents. We ensure that our systems and services are operational 24/7, empowering your business with continuous, reliable service whenever you need it. Whether it’s a peak business hour or the quiet of the night, our unwavering availability guarantees your customers are always attended to with the highest level of care.

Multichannel and Bilingual Support for Global Reach

Intelegencia’s dynamic support ecosystem integrates inbound and outbound services across various channels, including phone, email, live chat, and social media. We bridge language barriers with dedicated bilingual agents, ensuring a deeper, personalized connection with your diverse customer base. This approach strengthens your global reach and fosters meaningful, effective interactions with every customer, no matter their preferred language.

Contact

Customer Support & Help Desk Services