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Customer Service & BPO

Deliver exceptional experiences, drive loyalty, and grow your business with cost-effective, scalable outsourcing solutions.

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Overview

At Intelegencia, we combine industry expertise with secure, high-performance BPO/KPO solutions to transform your operations. Our customer support services are designed to:

  • Enhance Customer Experience: Deliver 24/7 multilingual support with personalized, data-driven interactions.
  • Boost Operational Efficiency: Streamline processes with ISO 27001 and PCI DSS-certified workflows.
  • Drive Growth: Leverage specialized outsourcing for sales, healthcare, legal, and more to reduce costs and accelerate scalability.

Discover How Our Expertise Can Enhance Your Customer Experience and Streamline Operations

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Customer Support
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Customer Support Services

Ensure round-the-clock assistance with our 24/7 customer support and help desk solutions. Our multilingual agents handle 400,000+ monthly interactions, refining processes to build loyalty through exceptional experiences.

  • 24/7 omnichannel support
  • Personalized multilingual service
  • Continuous process optimization

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Telemarketing & Outbound Services

Maximize sales potential with expert-led telemarketing, lead qualification, and pipeline nurturing using modern "Cold Calling 2.0" strategies.

  • Upselling & cross-selling
  • Lead generation & qualification
  • Sales pipeline development

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Training & Quality Assurance

Equip teams with CX expertise through proactive training in product knowledge, system mastery, and cross-functional collaboration.

  • Customer engagement training
  • Performance optimization
  • Quality monitoring & feedback

E-commerce
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E-commerce Services

Optimize global marketplace operations with our e-commerce services and end-to-end solutions, from catalog management to supply chain coordination.

  • Product listing & SEO
  • Order processing & inventory management
  • Brand protection & returns handling

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Data Entry & Virtual Assistant Services

Scale operations intelligently with tailored data management and virtual assistant solutions.

  • Process automation
  • Business process collaboration
  • Cost-effective outsourcing

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Finance & Accounting Services

Ensure compliance and efficiency with quality accounting services, such as bookkeeping, invoicing, and financial forecasting.

  • Accounts payable/receivable
  • Budgeting & planning
  • Cost-reduction strategies

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Healthcare Services

Streamline medical operations and healthcare services with HIPAA-compliant solutions for billing, coding, and patient data management.

  • Medical coding & claims processing
  • Records indexing & payment posting
  • AR management & HIPAA compliance

Legal
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Legal Services

Enhance precision and reduce costs with top legal services, such as legal research, e-discovery, and contract management.

  • Document review & litigation support
  • Confidentiality-focused workflows
  • Technology-driven legal ops

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HR Outsourcing Services

Simplify workforce management with end-to-end HR services and solutions, from payroll to compliance.

  • Recruitment & onboarding
  • Payroll & employee engagement
  • Regulatory compliance

Explore our well thought Blogs

Read More Blogs
Leveraging Analytics for Smarter Decision-Making
Ajit Kumar
November 10, 2025
AI in Digital Advertising 2026: Automated Bidding Strategies & Emerging AI Advertising Trends
AI and automation have fundamentally reshaped digital advertising in 2025, making campaigns smarter, more efficient, and results focused.
The Future of Web Design and UX
Intelegencia Insights
November 07, 2025
Web Design Trends 2025: The Future of Web Design and UX
The goal of web design in 2025 is to create experiences that are more intelligent, quick, and captivating. With AI influencing personalization, 3D graphics, and accessibility, websites are increasingly becoming human-centered.
How Digital Advertising Services Propel Business Growth in 2026
Varun Goel
October 27, 2025
How Digital Advertising Services Propel Business Growth in 2026: The AI Advantage
Discover how digital advertising services in 2025 drive growth, precision targeting, and measurable ROI through AI-powered, multi-channel strategies.
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FAQs 

Here you will find answers to questions we get asked the most about our offerings.

Can Intelegencia customize BPO solutions to fit my business needs?

Yes, Intelegencia can customize its offerings to fit your specific goals, challenges, and operational needs. We create tailored, scalable solutions to meet your customer support, bookkeeping, and data management needs that can grow with your business.

What e-commerce services does Intelegencia provide?

Intelegencia offers several e-commerce services to businesses to help optimize their online presence, streamline operations, reduce overhead costs, and drive sales growth to scale and grow efficiently. We can list your products and carry out bulk product upload and inventory management to help your business rank higher and gain visibility on your chosen eCommerce platform. Our product listing services include product data entry, catalog building, product indexing, and more. Our team holds expertise in several CMS systems and platforms such as Magento, Shopify, Quick.Cart, CubeCart, and more, and can help organize your data for improved listing and inventory management.

At Intelegencia, we prioritize content that converts. Our skilled writing experts can produce well-researched, reader-friendly content that drives traffic and helps brands rank in search results. We can also create strategic video content that pushes your brand personality further to meet specific business goals. Our editors are adept at sophisticated video editing software such as Adobe Premier Pro, After Effects, Apple Final Cut Pro, and common motion graphic design tools.

We also help clients regularly update inventory, price, and quantity information, coupled with data-driven predictions to drive better decisions and maximize profitability by minimizing stock-outs and increasing inventory turns. We also help convert shoppers to buyers with attractive web merchandising. Further, our team of experts can assist you with marketing, design, social media, web, and IT to boost your digital marketing presence and fulfill your marketing demands for content, email campaigns, social media management, SEO, and PPC.

What platforms does Intelegencia support for e-commerce development?

Intelegencia supports multiple e-commerce platforms such as WooCommerce, Shopify, Magento, BigCommerce, and more. Apart from these we can also set up your business and list and optimize your products on online marketplaces like Amazon and Walmart.  

What are the advantages of choosing Intelegencia for BPO services?

Choosing Intelegencia for your back-office support needs would help reduce operational costs, streamline processes, and improve efficiency. We take care of your non-core business functions like customer support, data entry, finance, and IT support so you can focus on creating new products and expanding your business. In addition, we help improve service quality and scalability by leveraging our expert team of trained professionals.   

How does Intelegencia ensure a seamless customer journey?

Intelegencia ensures a seamless customer journey by creating user-friendly interfaces, optimizing your websites and app performance, and integrating personalized experiences within your product to enhance usability. We focus on providing fast load times, intuitive navigation, and mobile responsiveness to enable tailored interactions and improve engagement. Our aim is to provide a smooth experience for our customers through quality monitoring processes to foster customer satisfaction and loyalty.

Still have questions?

Please reach out to our team who would be happy to help you. Get in Touch

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