About the Role
As a Patient Care Advisor, you'll be the first point of contact for patients, providing compassionate, efficient, and professional support across voice, email, and live chat. You'll play a key role in ensuring every patient receives timely assistance while supporting critical operational workflows.
Salary: ₱30,000–₱35,000 per month
What You'll Do
- Provide exceptional patient support through voice, email, and chat channels.
- Manage inbound queues while consistently meeting service level agreements (SLAs).
- Respond to patient inquiries and resolve concerns with empathy and accuracy.
- Support order management and patient fulfillment workflows.
- Verify payment statuses and assist with prescription refill coordination.
- Document interactions thoroughly and maintain accurate case notes.
- Route refund and cancellation requests to the appropriate teams.
- Identify escalations and ensure timely case routing.
- Coordinate with pharmacy and fulfillment teams to ensure seamless patient experiences.
- Build trust and preserve positive patient relationships through outstanding communication.
- Follow established SOPs and brand-specific processes with precision.
- Utilize AI-assisted tools to streamline workflows, flag cases, and improve efficiency.
What We're Looking For
- Excellent verbal and written communication skills.
- Strong customer service or patient support experience.
- Ability to multitask across multiple communication channels.
- Exceptional organizational skills and attention to detail.
- Comfortable working with SOP-driven processes and technology platforms.
- A compassionate, patient-first mindset with strong problem-solving abilities.
- Experience in healthcare, pharmacy, telehealth, or customer support is an advantage.
Why Join Us?
- Meaningful work that positively impacts patients every day.
- Collaborative and supportive team environment.
- Opportunity to work with innovative healthcare technology and AI-enabled tools.
- Career growth in a rapidly evolving healthcare support organization.
Application Questions
Your application will include the following questions:
- Which of the following types of qualifications do you have?
- How many years' experience do you have as a Care Adviser?
- Do you have customer service experience?
- Which of the following languages are you fluent in?
- Do you have order processing experience?
- Do you have previous invoicing experience?
- Have you worked in a pharmacy before?
- How would you rate your English language skills?