AI QA platform for multi-program operations
Turn Every Interaction into Intelligence with AI-powered Sentio.
Sentio scores every interaction against your rubric with over 98% consistency, catches the risk buried in the calls no one had time to hear, and turns 100% of your interaction data into something you can act on.
Start with one program, one team, or one client. You will see results from the word go.
Your best analyst still misses 98% of your calls. Sentio doesn't.
It isn't effort, it's arithmetic. Manual QA reviews a handful of calls a week and misses the rest, until a client finds the one you missed. Sentio hears every interaction, scores it, and routes the fix first.
Built for operations, agents, QA teams, and client QA teams
Platform-only or managed-for-you service
Transparent client-facing QA view
Full interaction coverage with human review where it matters
Real-time corrective action workflows
Coaching triggered directly from QA data
Built for sensitive interaction data.
Governance is built in, not bolted on. Every score change is logged, with who changed it, what changed, and why. Role-based access keeps clients, teams, and administrators seeing only what they should, and feature-level controls let you configure exactly what each plan includes.
One Platform. Every role sees exactly what they need.
Clients, QA teams, team leads, and agents usually work from four different versions of the numbers. Sentio gives them one source of truth, and hands each role the view built for the decisions they actually make.
Lead from the same data the system sees.
Review team and per-agent performance, and stay calibrated to company quality standards.
- Team and per-agent performance, breaches highlighted
- Calibration against company quality standards
- Disputes raised and sent straight to QA
Three engines one intelligence layer
Sentio connects interaction intelligence, QA analytics, and operational insight.
Live Sentiment Analysis
Real-time customer experience intelligence
- Live sentiment tracking during active customer interactions
- Early detection of negative sentiment and escalation risk
- Continuous sentiment model learning via feedback loop
- Visibility across agents, teams, vendors, and client programs
360° QA Analytics
Performance visibility and intervention
- AI-evaluated QA scoring with override and audit tracking
- Transparent visibility for agents, clients, and vendors
- Client-initiated coaching workflows based on real performance data
- Agent self-review and structured improvement tracking
- Repeat offender and low-performer detection
Operational & Revenue Insight
Turning 100% interaction data into business decisions
- Contact and call driver trend analysis
- Effort, repeat contact, and transfer diagnostics
- Silence time and process inefficiency detection
- Conversion and outcome correlation tracking
- Multi-level drilldowns from enterprise to agent
See what you'd get back.
Set the sliders to match your program and watch what Sentio recovers from the interactions sampling leaves behind.
Your program today
How many customer interactions your team handles per month.
The share of interactions your team manually reviews today.
Average minutes per interaction, for the insight-hours estimate.
With Sentio
14,700interactions recovered and scored every month
- Interaction coverage
- 2%100%
- Interaction insight gained
- +2,083 hrs/mo
- Escalation risk
- HighManaged
See how Sentio recovers your 14,700 interactions.
Request a demoEstimates based on your inputs. Recovered interactions = volume your current sample rate leaves unreviewed.
Hear From Our
Global Partners
Discover how we've helped global leaders achieve their business goals through technology and talent.
"Scaling our customer support across 12 countries was a daunting challenge. Intelegencia's BPO solutions provided us with perfectly trained, multilingual teams that speak our brand's voice fluently. Our CSAT scores have hit an all-time high since we partnered with them."
FrequentlyAsked Questions
Here you will find answers to questions we get asked the most about our offerings.
Sentio reviews call and screen recordings, fills the QA form, and calculates the score automatically. Your reviewers can override any score with notes, and every change is logged.
Their own performance across KPIs and sentiment, call driver drill-downs with AI insights, quality issues like silence and transfers, and automated QA scores, limited to their own programs.
Call reasons and drivers go three to five levels deep, with AI-generated insights at each level to surface the real root cause.
Start with a single program, team, or client. You will see scored interactions before a long rollout is finished.
Under enterprise security controls, including PCI DSS, ISO 9001, and ISO 27001 compliance.
See what your QA team is missing before your clients do.
Book a demo, score a sample call, start a small pilot, or talk to an engineer about your current QA workflow.
Schedule a Sentio demo
Expert Guidance
Industry experts at your service
Proven Solutions
Results-driven approach
End-to-End Support
We're with you at every step
Global Delivery
Serving clients worldwide