Pricing & engagement models
Priced against outcomes, not hours on a timesheet.
Four engagement models cover everything we do, from a fixed-fee discovery sprint to multi-year managed delivery. No public rate card, no mystery either: every engagement is priced against a written scope, and you can ask for a worked example on the discovery call.
How engagements are priced
Four models. One of them fits.
Discovery sprint
Most clients start here: a short, fixed-fee discovery sprint that de-risks the engagement before any longer-term commitment. You get a scoped plan and a realistic cost model for the build that follows.
Best for: First engagements, scoping a modernization, validating an AI use case
Fixed-scope delivery
Defined deliverables, a signed timeline, and a price agreed before work starts, paid against milestones tied to the deliverables list, not hours. Anything outside the signed scope is handled as a change order with transparent pricing, so the number you sign is the number you pay.
Best for: Well-scoped builds, replatforming and migration programs, marketing audits
Dedicated team / managed service
A named, dedicated team (engineering pods, 24/7 multilingual CX pods, or a full managed function) billed monthly and scaled up or down as your volume changes. We have run everything from a four-week pilot to multi-year managed delivery on this model.
Best for: Ongoing support operations, long-running product teams, growth retainers
Platform + usage
Our platform products price on a transparent platform fee plus a usage component that tracks the value you actually get (per resolved ticket, per conversion event). The exact guardrails (floors and caps) are stated per product below.
Best for: Pulse CX, Growth Attribution OS
By practice
What pricing looks like in each pillar
Customer Service & BPO
Dedicated CX pods, priced per team, not per ticket surprise.
- Dedicated, trained support pods on a monthly managed-service model: 24/7, multilingual, scaled to your seasonality without missing a beat.
- Trained agents deployed within 2 to 4 weeks, including product knowledge training, quality calibration, and systems integration.
- Clients average 30% operational savings at a 94% average CSAT: cost takeout that does not trade away the customer experience.
Application & Engineering
Fixed-scope builds and embedded pods, billed on milestones.
- A focused AI-native application or well-scoped modernization reaches its first production release in 8–16 weeks; larger enterprise platform programs typically run 6–12 months.
- Fixed-fee discovery sprint first, then fixed-scope milestone billing or a dedicated agile pod, whichever fits the roadmap.
- Delivery is backed by the numbers we publish: 200+ enterprise apps built, 99.99% uptime SLAs, 40% average technical-debt reduction.
Digital Marketing
Retainers and fixed-fee audits, accountable to performance.
- Managed-service retainers run by senior strategists augmented by AI workflows end-to-end: media, SEO, CRO, and lifecycle under one accountable team.
- Start with a marketing audit engagement if you want the findings before the commitment.
- Programs are measured the way you are: clients average 240% ROI on AI-optimized performance programs.
Products
Product pricing, stated plainly
Pulse CX
AI support agent, deployed in your cloud
A fixed platform fee + a per-resolved-ticket rate, with floors and caps agreed upfront. We share a real worked example on the discovery call.
62% tier-1 deflection · measurable deflection within 2–3 weeks of go-live
CX Migration Accelerator
Helpdesk replatforming in 90 days
Fixed fee, paid in milestones tied to the deliverables list. Anything inside the signed cutover plan is fixed; anything outside is a transparent change order.
90-day end-to-end timeline · <0.5% tickets lost · 0 major cutover outages
Growth Attribution OS
First-party attribution on your warehouse
Flat platform fee + a per-conversion-event tier, agreed upfront, pricing that tracks conversions recorded, independent of how your media budget is managed.
+27% median reported ROAS uplift · first executive dashboard in under 2 weeks
Pricing questions
Asked on almost every discovery call
Why is there no public rate card?
Because the honest answer to "what does it cost?" depends on scope, team shape, and the engagement model you pick, and a generic rate card hides exactly the things that move the number. Instead, we price every engagement against a written scope; on product discovery calls we share a real worked example, not a teaser range.
What engagement models do you offer?
Four: a fixed-fee discovery sprint to de-risk the start; fixed-scope delivery paid in milestones tied to deliverables; dedicated teams and managed services billed monthly; and platform-plus-usage pricing for our products. Most clients start with the discovery sprint and graduate into one of the other three.
How does product pricing work?
Each product prices on a transparent platform fee plus a usage component that tracks delivered value: Pulse CX charges per resolved ticket with floors and caps agreed upfront, Growth Attribution OS charges a flat platform fee plus a per-conversion-event tier, and CX Migration Accelerator is a fixed fee paid against milestones.
How quickly can an engagement start?
Most engagements kick off within two to three weeks of the first conversation. For customer-service programs, trained agents typically deploy within 2 to 4 weeks including product training and quality calibration; product installs can be faster; for example, Pulse CX is about a day from access granted to first deflection.
Do you require long-term contracts?
No. We have run everything from a four-week pilot to multi-year managed delivery. Fixed-scope work is committed only to its signed milestones, and dedicated-team engagements scale up or down with your volume.
How do you de-risk a first engagement?
Start with the fixed-fee discovery sprint: a short, bounded engagement that produces a scoped plan, named risks, and a real cost model. You keep the deliverables either way, so the downside is capped before any larger commitment.
When do we start seeing a return?
It depends on the program, but the patterns we publish are: measurable ticket deflection within 2–3 weeks of a Pulse CX go-live, a first executive attribution dashboard in under 2 weeks, support pods live in 2–4 weeks, and first production releases of focused builds in 8–16 weeks. ROI framing for your specific case is part of the proposal.
Will you sign an NDA before talking numbers?
Happily. Mention it in your message and we will send ours over, or sign yours. Specific pricing and worked examples are fair game under NDA on the discovery call.
Get real numbers for your scope.
Tell us what you're trying to build, fix, or scale, and ask for a worked example on the discovery call. Proposals price a written scope, not teaser ranges.
Schedule a consultationA reply within one business day
Someone from the right team gets back to you, usually much sooner.
Priced against a written scope
Proposals price named deliverables and milestones, not open-ended hours.
Happy to sign an NDA
Yours or ours; say the word and numbers flow freely.