Can you handle surveys in multiple languages?

Yes. We conduct native-language surveys in over 50 languages, ensuring we capture the cultural nuances of your global customer base.

What format is the data delivered in?

We provide raw data (CSV/JSON) for your BI tools, full call recordings, and a synthesized Executive Summary with a 'Sentiment Score' for each response.

How do you handle privacy and PII?

We are fully GDPR/CCPA compliant. We can anonymize recordings and only share the synthesized insights to protect customer privacy while maintaining data utility.

Do you integrate with our existing survey tools (Survey Monkey/Qualtrics)?

Yes. We can push our voice-captured data into your existing platforms so all your feedback (online and offline) is in one place.

How long is a typical survey interaction?

We aim for 3-5 minutes. Our agents are trained to be highly efficient, respecting the customer's time while maximizing the qualitative output.

Telemarketing & Outbound

Voice of the Customer Survey Intelligence that Drives Action

Gather deep customer sentiment and high-response qualitative feedback directly from voice surveys that pinpoint product friction, satisfaction drivers, and churn risks.

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Data is the New Empathy

Email surveys have a 2-3% response rate. Phone-based surveys, when done correctly, deliver a 20-30% response rate, capturing the vital qualitative context behind the score. Transforming standard surveys into real conversations lets you probe beyond a simple numerical rating, exposing the nuanced feedback that helps fix product friction, refine pricing, and identify hidden churn risks early. You receive a structured dataset of customer sentiment that serves as a direct roadmap for product engineering and marketing optimization.

The Old Way

Passive Feedback

The Intelegencia Way

Active Intelligence

Low email response rates

High-volume voice outreach

Biased 'Loudest Voice' data

Representative non-biased data

Binary Yes/No answers

Deep qualitative insights

Slow manual analysis

Real-time AI-sentiment mapping

No context for 'Bad' scores

Immediate 'Save' opportunities

Net Promoter Deep-Dives

Don't just track your NPS score; understand what's driving it. When we identify a 'Detractor' or a 'Passive' customer during a call, our agents are trained to uncover the specific friction points. We provide a 'Detractor Recovery' service where we can instantly offer solutions or escalate the customer to a manager before they churn. This turns a measurement tool into a retention tool. We help you move from 'Measuring Churn' to 'Preventing Churn' in a single conversation.

Detractor Analysis & Recovery

Sentiment-Weighted Scoring

Root-Cause Identification

Competitive Comparison Data

Immediate Churn Alerts

AI-Powered Insight Extraction

We use Large Language Models to analyze thousands of hours of survey conversations. Our system identifies emerging themes, trending complaints, and recurring product requests that manual analysis would miss. You receive a weekly 'Executive Summary' that tells you exactly what your customers are feeling, what they are comparing you to, and what 'One Thing' would most increase their loyalty.

Conversational Theme Mapping

Unstructured Data Synthesis

Market Trend Detection

Automated Reporting Suites

Executive Action Dashboards

Market Validation & Testing

Before you launch a new product or price point, let us test it with your existing customers. We conduct structured 'Concept Validation' calls to gauge willingness to pay, feature preference, and brand perception. This reduces the risk of expensive product failures. You get raw, unfiltered feedback from your most important stakeholders (your customers), allowing you to pivot before you commit to a full launch.

Concept Testing & Validation

Pricing Sensitivity Research

Feature Prioritization Data

Brand Perception Audits

Win/Loss Analysis

The Insight Stack

Survey Capabilities

We provide specialized feedback models tailored to the specific goals of your business.

NPS & CSAT

High-response, voice-based tracking of core loyalty metrics.

Churn Autopsy

In-depth calls with former customers to identify the true cause of exit.

Product Beta

Gathering detailed user experience data during new feature launches.

Compliance Audits

Verifying agent performance and brand adherence via customer feedback.

Recursive Customer Success

We don't just gather data; we feed it back into your operation. Survey insights are used to update agent talk-tracks, refine support knowledge bases, and optimize marketing copy. This recursive loop ensures that every customer complaint results in a systemic improvement. We help you build a 'Customer-Obsessed' culture where every decision is backed by the real-time voice of the market.

Operational Feedback Loops

Content Optimization Sync

Training Material Refinement

Marketing Message Testing

Continuous CX Engineering

The Unity Path

Our Survey Roadmap

We implement customer surveys through a structured process of objective design and data extraction.

Objective Design

Defining the 'One Question' that will drive the most business value.

Sample Selection

Identifying a representative segment of your customer base via AI-modeling.

Script Engineering

Developing conversational talk-tracks that encourage open sharing.

Field Execution

Rapid-fire outreach with real-time sentiment logging.

Insight Delivery

Presentation of executive-level findings and recommended actions.

Measured Performance. Proven Growth.

Response Rate

Insight Fidelity

Cost Per Insight

Actionability

Frequently Asked Questions
About Voice of the Customer Survey Intelligence

Here you will find answers to questions we get asked the most about our offerings.

We focus on 'Value-Based Research.' We frame the call as a premium brand wanting to improve specifically for that customer. Most customers appreciate being heard, especially when the call is professional and brief.