Our Leadership Team

Atin currently leads the engineering delivery group for Intelegencia. Atin has been with Intelegencia since its early days when he decided to take the leap of faith and became the 2nd team member in March 2009 as Software Engineer. Atin has been an integral part of the company’s growth these past 10 years and continues to deliver on Intelegencia’s vision and strategy for its global clients.

Technically, Atin is a “Jack of many trades” when it comes to technologies. He still enjoys coding and remains quite hands-on even to this day. Atin has personally led and successfully completed numerous projects across multiple projects for clients in North America, Europe, Middle East and Australia. His leadership style is to lead by example where he pushes his teams to think deeper and wider to not only provide our clients with what they have asked for, but to become true delivery partners for them.

Atin holds a Master's degree in Computer Application from IGNOU and has over 20 years of experience in technology domain. During his free time, Atin enjoys hiking, photography and solo rides to the mountains.

Tony Pagliaroli (known as "Pags") is the Vice President of North America Operations.Tony works closely with Intelegencia clients in North America to develop stronger partnership and also ensure that the Intelegencia Delivery groups continued to meet and exceed our client expectations.

Tony comes with a wealth of diverse and broad experience that spans over 25 years. Most recently at Synchronoss, Tony was the Senior Director of Global Client Services, handling all aspects of account management and solution design while leading a team of Professional Services employees for customers like Amazon, Verizon, Vodafone and Sprint/T-Mobile. Prior experience includes stints at HP, Time Warner Cable, and Merrill Lynch.

Tony lives in Bethlehem, PA with his wife Jenn, two sons Max and Luca, and a lovable dog Molly.

Mico Areglado has been with Intelegencia since 2018, and is currently the Senior VP and Country Manager for Intelegencia Philippines.

With 15 years of experience in driving sales growth in the retail and service industry, Mico manages group P&L responsibilities including company’s external and internal processes. He successfully built his professional reputation with his strong work ethic and above-average work standards. His fields of expertise include executive management, sales growth strategy, and marketing implementation and design.

Prior to joining Intelegencia, Mico was the Managing Director for Microtech Global Solutions Corporation. He served as the company’s Founder/CEO from its founding in 2015 until its merger with Intelegencia. Previously, he was an Area Sales Manager of San Miguel Purefoods Company Inc. and FedEx Philippines.

Mico holds a bachelor’s degree in Business Management from San Beda College and a master’s degree from Ateneo Graduate School of Business.

Pawan Pratap Singh joined Intelegencia in April 2020 and heads the Customer Service Operations in Philippines & India

He comes with a diverse background spanning 18 years of experience in the BPO sector. His operations leadership roles with Fortune 1000 companies include handling large accounts of up to 700 FTE distributed across Tech, high end Tech, Sales, Telecom, Banking & Insurance domains. His forte lies in Back Office and Customer Service handling Voice, Email, Chat and Outbound campaign operations that also includes Tier 1 to Tier 3 Level support. Pawan holds a Six Sigma Green Belt for successfully implementing an AHT Reduction Initiative with realized savings of 5 million USD (annualized) for a leading Tech giant. He has extensive experience in Pilot program launches, Pre Launch & post launch and BOT models.

Prior to joining Intelegencia, he worked for global BPO enterprises such as Convergys (now Concentrix), FIS and WNS. His last role was General Manager, Operations where he lead a team of Voice & Non Voice professionals for a leading Insurance giant in Australia.

He holds a Post Graduate Degree in Management with specialization in IT & HR. He has attended various trainings including a Dale Carnegie Workshop on Leadership, Situational Leadership II, Emotional Intelligence workshop, Financial Management, Six Sigma Green Belt, Customer Service and ITES Trainings.