Skip to main content
Home
  • Home
  • Services
    • Application & Engineering Services
      • Application Services
      • Product Development Services
      • Manufacturing Analytics
      • Cloud & DevOps Services
      • Quality Engineering & Assurance
      • Data & Analytics Services
      • Digital Infrastructure & Support Services
      • NetSuite Services
      • Salesforce Services
      • ServiceNow Services
    • Customer Service & BPO
      • Customer Support & Help Desk Services
      • Telemarketing & Outbound Services
      • Training & Quality Services
      • E-commerce Services
      • Data Entry & VA Services
      • Finance & Accounting Services
      • Healthcare Services
      • Legal Services
      • HR Services
    • Digital Marketing
      • Digital Advertising
      • Business Findability & SEO
      • Web & App Design
      • E-commerce Content & Listing Optimization
      • Social Media & Community Management
      • Conversion Rate Optimization (CRO)
      • Data Analytics & Optimization
      • Brand Communication
      • Content Strategy & Marketing
  • Blogs
  • Case Studies
  • Careers
    • Our Culture
    • Current Openings
  • About Intelegencia
    • About Us
    • Our Locations
    • Our Leadership
    • News & Events
Book Appointment
Go Back

Customer Service Representative

Please be informed that at any given point in time, you can only have one “Active” application.

Philippines
Full-time

We are seeking a high-energy, solutions-oriented Customer Service Representative to join our dynamic team. In this role, you won't just be answering phones; you’ll be a brand ambassador responsible for delivering seamless support experiences. Whether you’re troubleshooting a technical glitch, navigating an e-commerce order, or identifying a sales opportunity, your goal is to turn every interaction into a positive lasting impression.

Key Responsibilities

  • Omnichannel Support: Engage with customers via phone, email, live chat, and social media to resolve inquiries efficiently.
  • Problem Resolution: Diagnose and troubleshoot technical issues or shipping discrepancies with a focus on "first-contact resolution."
  • Account Management: Maintain accurate records of customer interactions, processing returns/exchanges, and updating account information in the CRM.
  • Consultative Upselling: Identify customer needs and suggest relevant products or services to enhance their experience and drive revenue.
  • Knowledge Mastery: Stay up-to-date on product specifications, promotional offers, and company policies to provide expert-level guidance.

Candidate Qualifications

Experience & Education

  • Proven Track Record: 2–3 years of experience in a high-volume customer service environment.
  • Specialized Background: Direct experience handling Technical Support, E-commerce, or Sales-driven accounts is required.
  • Education: High school diploma or equivalent; Associate’s or Bachelor’s degree is a plus.

Technical Skills

  • Systems Fluency: Proficiency with CRM software (e.g., Salesforce, Zendesk, or HubSpot) and Microsoft Office Suite.
  • Tech Savvy: Ability to learn new software quickly and explain complex technical concepts in "layman’s terms."
  • Fast Typing: Ability to type at least 45–50 WPM with high accuracy.

Soft Skills

  • Communication: Exceptional verbal and written communication skills with a professional, empathetic tone.
  • Adaptability: Ability to remain calm and composed in high-pressure situations or when dealing with escalated customers.
  • Critical Thinking: Strong analytical skills to identify patterns in customer issues and suggest process improvements.

Apply Now

Please spend a minute to send your resume or queries to us, We will reply to you shortly.

  • Philippines
  • Full-time

AutoCAD Operator

Customer Success

View Details
  • Philippines
  • Full-time

L1 IT Technician

Customer Success

View Details
  • Philippines
  • Full-time

Amazon Product Lister

Customer Success

View Details
  • Contact 

We Would Love To Hear From You

100% Secure and Confidential

logo

Delivering Excellence Across the Globe

U.S.A.
  • PH 40 West Evergreen Ave, Suite 101A, Philadelphia, PA 19118
  • PH 505 Ellicott Street, Buffalo NY 14203
INDIA
  • IN A-21, Lohia Rd, A Block, Sector 63, Noida, Uttar Pradesh 201301
  • IN KTC Illumination, First Floor, Gafoor Nagar, Madhapur, Hyderabad, Telangana – 500081
PHILIPPINES
  • PH OTC Building, Sumulong Highway, Antipolo City, Rizal 1870
  • UA ECC Building, Matatalaib, Tarlac City, Philippines 2300
  • IR Exquadra Tower, Jade drive, Ortigas, Pasig City, 1603
Company
  • Home
  • Blogs
  • Case Studies
Services
  • About Intelegencia
  • About Us
  • Our Location
  • Our Leadership
  • News & Events
Explore
  • Career
  • Our Culture
  • Current Opening
Footer-Eighth
  • Privacy Policy
Engagement
  • Application & Engineering Services
  • Application Services
  • Product Development Services
  • Manufacturing Analytics
  • Cloud and DevOps Services
  • Quality Engineering & Assurance
  • Data & Analytics Service
  • Digital Infrastructure & Support Services
  • NetSuite Services
  • Salesforce Services
  • ServiceNow Services
Legal
  • Digital Marketing
  • Digital Advertising
  • Business Findability & SEO
  • Web & App Design
  • E-commerce Content & Listing Optimization
  • Social Media & Community Management
  • Conversion Rate Optimization (CRO)
  • Data, Analytics & Optimization
  • Brand Communication
  • Content Strategy & Marketing
Additional Link
  • Customer Service & BPO
  • Customer Support & Help Desk Services
  • Telemarketing & Outbound Services
  • Training & Quality Services
  • E-commerce Services
  • Data Entry & VA Services
  • Finance & Accounting Services
  • Healthcare Services
  • Legal Services
  • HR Services

  • Twitter

  • LinkedIn

  • Facebook

  • Instagram

  • GitHub

  • AngelList

  • Dribbble

© 2025 Intelegencia Technologies Corporation. All rights reserved.