Director of Operations

We are seeking a high-performing Director of Operations to lead our day-to-day business operations and drive strategic execution. This role plays a key part in overseeing operational performance, managing cross-functional teams, optimizing internal processes, and ensuring we exceed client expectations and company goals.

Key Responsibilities:

Lead and oversee operations across multiple business units, departments, or client accounts.
Develop and implement strategic operational plans that align with company goals and growth targets.
Monitor key performance indicators (KPIs) and ensure service level agreements (SLAs) are consistently met or exceeded.
Champion operational excellence by streamlining workflows, reducing costs, and improving efficiency.
Manage, mentor, and develop a high-performing leadership team (Operations Managers, Supervisors, etc.).
Collaborate with executive leadership to shape organizational strategy and decision-making.
Analyze operational data and present insights to senior management for strategic action.
Ensure compliance with industry standards, internal policies, and client requirements.
Foster a culture of continuous improvement, accountability, and innovation.
Act as a primary point of contact for major client escalations and relationship management.

Qualifications:

Bachelor's degree in Business Administration, Management, or related field (Master’s or MBA preferred).
10+ years of experience in operations management, with 5+ years in a senior leadership or director-level role.
Proven track record of leading large teams, managing P&L, and improving operational performance.
Strong background in data-driven decision-making and operational analytics.
Excellent leadership, interpersonal, and communication skills.
Able to manage and thrive in a high-pressure, fast-paced, and changing environment.
Experience in [insert industry, e.g., BPO, IT services, logistics, retail, etc.] preferred.
Familiarity with tools like Salesforce, SAP, ServiceNow, MS Excel, or similar systems is a plus.

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