The world of e-commerce continuously expands as business owners venture into online marketplaces and other selling platforms. E-commerce may sound easy at first, because all you need to begin is a product or service to sell, a platform/marketplace to use, and an Internet connection. But as your business grows, you may eventually need extra help, and outsourcing a virtual assistant might be the best option.
Virtual assistant services can support your business in many ways, including technical support, customer service, content creation, brainstorming, data entry, and even administrative work. Good virtual assistants are typically open to different tasks and are efficient and accurate with their work.
Aside from those characteristics, here are three important qualifications to consider when hiring a virtual assistant.
BASIC COMPUTER LITERACY, ORAL COMMUNICATION, AND WRITING SKILLS
Reading and responding to emails, processing documents, creating product descriptions, utilizing spreadsheet formulas, and navigating the Internet – these are the basic skills a virtual assistant must have.
Virtual assistants must also be able to help you manage a huge amount of data, and assist you with other business matters like organizing your calendar, providing customer service, and more. Some virtual assistants can also look after your business’ inventory and sales.
A virtual assistant must also possess the ability to keep up with advancements in technology. Since almost everything is online, a lot of tools (such as cloud computing services or database systems) are also emerging, including their, at times, complicated user interfaces. Virtual assistants can handle those tools for you as well.
EAGERNESS TO LEARN AND ABSORB DIFFERENT TECHNOLOGICAL INNOVATIONS
A virtual assistant must be open to learning. As your business grows, the ability to utilize all tools possible (both old and new software) can be of great help. The willingness to learn continuously while working is a must for virtual assistants, and finding one that can deliver quality output while patiently absorbing new learnings can really help you focus more on expanding your business.
STRONG DECISION-MAKING AND QUICK THINKING
Being able to decide quickly and precisely is important for all tasks. As your business becomes busier, proper decision-making and critical thinking becomes crucial. These are qualities a good VA must have when writing product details, keeping up with tight schedules, organizing the inventory, and even responding to customer inquiries. Your VA must also be accountable to his/her work, and be open to improvements so he/she can keep your business in tip-top shape.
Finding virtual assistant services that fit for your needs can take a lot of work. But if you keep these three basic requirements in mind, outsourcing a virtual assistant may be a wonderful investment.
Loise Deala is an E-commerce Specialist at Intelegencia. In her free time, she's into reading, writing, and watching documentaries and series.