We are looking for a proactive and customer-oriented IT Service Desk Engineer to join our expanding team. This role serves as the primary point of contact for end-users, providing timely and effective technical support. If you enjoy solving technical challenges and performing in a fast-paced setting, this position offers a strong opportunity to advance your IT career.
Key Responsibilities
- Deliver first-level technical assistance via phone, email, and remote support tools.
- Diagnose and resolve hardware, software, and network-related concerns.
- Install, configure, and maintain computer systems, applications, and peripheral devices.
- Escalate complex issues to the appropriate teams and monitor progress until completion.
- Document support requests, troubleshooting steps, and system configurations.
- Support IT asset management, system upgrades, and routine maintenance activities.
Qualifications
- Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum of 1–2 years of experience in IT support or helpdesk functions.
- Solid understanding of Windows operating systems, Microsoft 365, basic networking, and standard enterprise applications.
- Strong communication, problem-solving, and customer service abilities.
- Capable of working independently, multitasking, and adapting to a dynamic environment.
- Relevant certifications (e.g., CompTIA A+, Network+, ITIL) are an advantage.