Role Overview
Key Responsibilities
- Provide technical assistance and customer support via phone, email, and chat.
- Diagnose and troubleshoot issues related to software, hardware, and server systems.
- Facilitate training sessions for clients through web-based platforms.
- Collaborate with cross-functional teams to recommend enhancements to products and processes.
- Simplify and explain technical information to clients in an accessible manner.
- Participate in a rotating on-call schedule, including weekends and holidays, as required.
Qualifications
Required:
- Excellent communication skills
- Hands-on experience with Linux and SQL environments, including MySQL and SQL Server.
Preferred (Not Required):
- Relevant certifications in IT support, networking, or related areas.
- Previous experience supporting law enforcement or security systems.