Intelegencia Analytics acquired Manila-based BPO firm Microtech Global Solutions, broadening its BPO portfolio with voice and non-voice offerings.
Intelegencia Analytics has announced the acquisition of Microtech Global Solutions, a Business Process Outsourcing firm based in Manila, Philippines. The company has entered into a definitive agreement with Microtech and will now offer its BPO capabilities as part of Intelegencia's broadened BPO portfolio.
Microtech began operations aiming to deliver a superior and consistent customer experience, supporting clients through both voice and non-voice channels. Its voice and inbound/outbound offerings include customer care, inside sales, lead generation, and helpdesk and tech support, while its non-voice offerings include data entry, email support, and finance and accounting back-office services.
"I am excited to welcome Microtech to the Intelegencia family. Through Microtech, our expanded BPO portfolio now offers our customers 24/7/365 business process continuity," said Perry D. Chaturvedi, CEO, Intelegencia Analytics. "We are very happy and feel very fortunate to become part of Intelegencia, a company that shares our passion for providing superior customer care service and much more," said Mico Areglado, Founder and CEO of Microtech Global Solutions, who will take on the role of Country Head for Intelegencia Philippines operations.
About Intelegencia
Intelegencia is a global technology and business services company delivering software engineering, digital marketing, and business process outsourcing. With teams across the United States, India, and the Philippines, Intelegencia helps enterprises build products, grow demand, and support customers at scale.
