Business Process Outsourcing (BPO) Services

Intelegencia's BPO team inspires Greater Confidence and Loyalty by Delivering Superior Customer Service consistently through clear communication.

BPO Services Trusted. Tested. Proven.

BPO Services at Intelegencia – Communicating Consistently

As a premier BPO Service Provider, Intelegencia touches your business in the following ways:

You Save Money: Choosing Intelegencia as your BPO Service Provider is an automatic choice. You save money by not having to hire in-house resources, experience a sudden increase in quality, have dedicated resources following up on your queries all the time and feel confident about taking strides forward that may not have been the case before.

Your Business Runs 24*7*365: Intelegencia’s Business Process Outsourcing Services help you maintain a schedule that keeps your business operational all the time. By being around constantly, we keep an eye on proceedings and ensure that you gain endless benefits. With a variety of offerings in store for you, the multi-faceted vendor in you gets to talk with confidence.

You Find Time To Build Your Business: 
Letting Intelegencia be your BPO Service Provider and handle all of your non-core business functions helps you untie yourself. Instead, you get to assign your key resources to tasks that show higher potential of generating revenue for you. We at Intelegencia become part of your extended team, with our Business Process Outsourcing Services letting you focus on things that matter most.

You Get Multi-Lingual Support: Be it English or your regional language, our Business Process Outsourcing BPO representatives communicate with you in what you are most comfortable talking in. Intelegencia’s foremost concern remains addressing your concern, language being no barrier. Language is never an impediment when you Outsource Data Entry Services to Intelegencia.


Our Business Process Outsourcing Services Offerings:

Business Process Outsourcing BPO Voice and Non Voice Offerings-

  • Inbound and Outbound Customer Service
  • Logistical and Admin Support
  • Inbound and Outbound Sales
  • Account Management
  • Back Office (IVR Voice to Text Translation Support)
  • Social Media
  • Collections
  • Accounting Services
  • Staff Accounting that includes Management Reporting, Payroll Services, Billing Generation and Receivable Aging Analysis, Cash Flow Forecasting and Bank Reconciliation


Business Process Outsourcing BPO Cloud and Infra and Server Support Offerings-

  • Network Monitoring
  • On/Off Premise Infra Support
  • Cloud Support – AWS, Microsoft Azure etc.


Having handled Inbound & Outbound Sales and Customer Service for multiple clients for quite a few years now, Intelegencia has developed into a trusted partner on the following aspects of Business Process Outsourcing:

  • Taking calls to address customer concerns and grievances.
  • Responding to emails sent by customers over issues related to cash on delivery, payments processed through credit and debit cards, payment gateway, discontinued products or ones that are out of stock, refunds etc.
  • Conducting surveys to find out how satisfied customers are with the service offered.
  • Processing orders, ensuring timely deliveries to even remote locations, maintaining important information and keeping customers posted with regular updates.
  • Pulling out data on all those orders that have been put on hold.

 

BPO Services

In partnership with

  • MicroSoft
  • SalesForce
  • Cherwell
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